Everything we offer — all free.
Aura Hub is a community service. We don't charge for guidance, appointments, or support.
Knowledge Center
Searchable library of plain-English guides on tax, refunds, payment plans, and government services.
Scam Prevention
Live scam alerts, reporting form, and educational resources to protect you and your family.
Volunteer Appointments
Book a free 30 or 60 minute session with a trained community volunteer — phone, video, or in person.
Support Portal
Secure inbox for asking questions, uploading documents, and tracking your inquiries over time.
Document Guidance
Help understanding letters from the ATO, Services Australia, or your bank — we explain what they mean.
Community Outreach
Community group sessions and presentations for libraries, senior centres, and migrant services.
Help with payments and refunds
What a free session looks like when your question is about a payment, refund, or statement.
We help you read payment summaries and understand what each line means.
Only use official government or bank channels — we never ask for payment details.
Bring your payment schedule and we will walk through it together, free of charge.
Reminder: we never ask for payment details, card numbers, bank logins, or myGov passwords. Only pay through official government or bank channels.