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Aura Hub logo — Australia with kangarooAura HubCommunity Support AU
Book a volunteer

Free, no-judgement help — in 3 simple steps.

Choose how you'd like to chat, pick a time that suits you, and tell us a little about what you need help with. Sessions are 30 minutes.

Step 1 · Format

Step 2 · Date

Step 3 · Time

Choose a date to see available times.

Step 4 · Your details

Payments

What a payments session looks like

Bring your statements or letters — a volunteer will go through them with you.

A woman reviewing her government payment statement on a laptop at her kitchen table
Check your payment statements

We help you read payment summaries and understand what each line means.

Close-up of hands holding a smartphone showing a secure payment confirmation screen
Pay and verify safely

Only use official government or bank channels — we never ask for payment details.

A community volunteer explaining a payment schedule printout to an older man at a community centre
Sit down with a volunteer

Bring your payment schedule and we will walk through it together, free of charge.

Reminder: we never ask for payment details, card numbers, bank logins, or myGov passwords. Only pay through official government or bank channels.