Help center
Frequently asked questions.
Quick answers about how Aura Hub works and what we can (and can't) help with.
Still need a hand?
Reach out and a community team member will respond within one business day.
Contact usPayments
Payment help, in pictures
Common payment questions we answer, from instalment letters to refund notices.
Understand a payment plan
We explain instalment letters and how to check the amounts against your own records.
Confirm a refund is genuine
Log in to the official account yourself instead of tapping links in a message.
Keep track of payment dates
Mark reporting and payment dates so nothing is missed or paid twice.
Reminder: we never ask for payment details, card numbers, bank logins, or myGov passwords. Only pay through official government or bank channels.