New SMS impersonation targeting refund recipients
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Independent community service. Aussie Centrelink-Aid-Hub is not affiliated with the Australian Taxation Office, Services Australia, Centrelink, or any Australian Government department. We provide educational guidance only and never request your TFN, myGov password, or bank details.
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Featured guide
First-time tax filing: a step-by-step walkthrough for 2025–26
Understand the lodgement process, common mistakes to avoid, and where to go for official help. Written in plain English by community educators.
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Lodging your first tax return: a 10-step plain-English walkthrough
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No Scam Zone
This is a No Scam Zone.
We are against scams. We will never ask you for a password, a one-time code, remote access to your computer, gift cards, or cryptocurrency - and neither will a real bank or government agency. If someone contacts you claiming to be us, a bank, or the government and asks for those things, it is a scam.
- Stop and think. Real agencies never rush you, threaten you, or demand secrecy.
- Never share passwords, PINs, or one-time codes - not even with someone who says they are from a bank or the government.
- Do not click links in unexpected texts or emails. Go to the organisation's official website yourself.
- Hang up and call back on the number listed on the organisation's official website.
- Never pay with gift cards, cryptocurrency, or a wire transfer to someone you do not know.
- Check the sender. Scammers copy logos, names, and email addresses to look official.
If it feels rushed, secret, or too good to be true - stop and check.
Get official help
These are the official Australian services for scams, cybercrime, and identity theft. We link to them so you can report and recover safely.
ScamwatchReport a scam and check the latest scam alerts.Visit site ReportCyberReport cybercrime and get help recovering.Visit site IDCAREFree, independent help if your identity is at risk.Visit site ACCCAustralia's competition and consumer regulator.Visit site myGovSign in to government services in one secure place.Visit site Services AustraliaOfficial payments, services and support information.Visit site
In an emergency, or if you are in danger, call 000. If you have lost money or shared personal details, report it straight away at Scamwatch or ReportCyber.
Watch and learn
See how to stay safe online
A short reminder to pause and think before you click, reply, or pay - especially late at night, when scam messages are hardest to spot.
Official video by the Australian Competition and Consumer Commission (ACCC). Watch on the ACCC YouTube channel
Real people, real help
Book a sessionMeet your support representatives
Every session is with a trained community volunteer. They will never ask for your TFN, myGov password, or bank details.
Available today
Elise M.
Community Support Lead
- Specialty
- Tax & refunds
- Channels
- Phone & video
Available today
Arjun P.
Support Representative
- Specialty
- Centrelink & myGov
- Channels
- Video & chat
Available today
Margaret W.
Senior Volunteer Helper
- Specialty
- Scam prevention
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- Phone & in person
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We are an independent community service — not a government agency. These are the safeguards we hold ourselves to.
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We never ask for your TFN, myGov login, or bank details.
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We never cold-call, threaten, or demand payment.
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Your submissions are only visible to you and vetted staff.
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Handling follows the Australian Privacy Principles.
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Staff access and moderation actions are logged.
Ready when you are
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Free, confidential guidance on tax, Centrelink, myGov, and scam checks. We are an independent community service and will always point you to the official government source for decisions about your situation.
- Matched with a trained community volunteer
- Phone, video, or in person — 30 to 45 minutes
- No TFN, myGov password, or bank details ever requested
Community story
"The Hub helped me spot a scam message that looked exactly like a real bank text. Their volunteers walked me through it step by step. I felt truly heard."
Sarah J.
Community member, Melbourne
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Contact us
Send us an enquiry
Ask a question, report a suspicious message, or ask for help with tax and government services. We reply as soon as we can - free, in plain English, and without judgment.
- Free, independent, and confidential help from community volunteers.
- Not sure if a message is a scam? Send it to us and we will help you check it.
- Prefer to talk? Book a free appointment with a volunteer instead.
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