New SMS impersonation targeting refund recipients
Updated this week
Independent · Volunteer-led · Always free
Clear guidance for your Australian tax and government journey.
Aura Hub helps you understand tax obligations, navigate government services, and stay safe from scams — with help from real, trained community volunteers.
Independent community service. Aura Hub is not affiliated with the Australian Taxation Office, Services Australia, Centrelink, or any Australian Government department. We provide educational guidance only and never request your TFN, myGov password, or bank details.
- Australians helped
- 12,400+
- Trained volunteers
- 320
- Found it helpful
- 98%
- Always free
- $0
What we do
All services Four ways we can help
Knowledge Center
Plain-English guides on refunds, payments, deductions, and government processes.
Learn more
Scam Prevention
Real-time scam alerts, reporting tools, and education to keep your identity safe.
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Book a Volunteer
Free one-on-one sessions with trained community volunteers — in person, phone, or video.
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Support Portal
Submit a question, upload documents, and track your inquiry in a secure dashboard.
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Featured guide
First-time tax filing: a step-by-step walkthrough for 2025–26
Understand the lodgement process, common mistakes to avoid, and where to go for official help. Written in plain English by community educators.
Latest
Recent updates & alerts
Lodging your first tax return: a 10-step plain-English walkthrough
New for 2025–26
Free volunteer drop-in sessions now available in regional NSW
Rolling weekly
Real people, real help
Book a sessionMeet your support representatives
Every session is with a trained community volunteer. They will never ask for your TFN, myGov password, or bank details.
Available today
Elise M.
Community Support Lead
- Specialty
- Tax & refunds
- Channels
- Phone & video
Available today
Arjun P.
Support Representative
- Specialty
- Centrelink & myGov
- Channels
- Video & chat
Available today
Margaret W.
Senior Volunteer Helper
- Specialty
- Scam prevention
- Channels
- Phone & in person
Trust & security
Built to keep you safe
We are an independent community service — not a government agency. These are the safeguards we hold ourselves to.
Encrypted in transit
Every page and form is served over HTTPS/TLS.
No TFN or passwords
We never ask for your TFN, myGov login, or bank details.
Scam-safe practices
We never cold-call, threaten, or demand payment.
Row-level access control
Your submissions are only visible to you and vetted staff.
Australian privacy aligned
Handling follows the Australian Privacy Principles.
Audited admin actions
Staff access and moderation actions are logged.
Ready when you are
Book an appointment with a support representative
Free, confidential guidance on tax, Centrelink, myGov, and scam checks. We are an independent community service and will always point you to the official government source for decisions about your situation.
- Matched with a trained community volunteer
- Phone, video, or in person — 30 to 45 minutes
- No TFN, myGov password, or bank details ever requested
Community story
"The Hub helped me spot a scam message that looked exactly like a real bank text. Their volunteers walked me through it step by step. I felt truly heard."
Sarah J.
Community member, Melbourne
Free, independent, and confidential
320+ trained community volunteers
Active scam monitoring & alerts
Plain-English educational guides
Need a hand? We're here.
Book a free appointment with a community volunteer — no pressure, no judgment, no cost.